FAQ
Find answers to the most common questions about Fizz services, referral bonuses, and getting started.
Getting Started
How do I apply a referral code?
Enter the referral code during the signup process when creating your Fizz account. The code must be applied before completing your first order - it cannot be added retroactively.
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When do I receive my referral bonus?
You receive the bonus after your first service (Mobile or Internet) has been active for two consecutive billing cycles (approximately 60 days after activation).
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Can I use a referral code for both Mobile and Internet?
Yes! If you're a new customer, you can apply the referral code to your first order. The referral bonus applies whether you sign up for Mobile, Internet, or both services.
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What bonus do I get with a referral code?
New customers receive a $25 credit (Quebec) or $40 credit (Rest of Canada) on their Fizz account when using a referral code. The credit is applied after the waiting period.
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Where is Fizz available?
Fizz mobile and internet services are available in Quebec, Ontario, British Columbia, Alberta, and Manitoba. Coverage varies by region - check the Fizz coverage map for your specific address.
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Mobile Plans
Is there a contract with Fizz Mobile?
No, Fizz has no fixed-term contracts. All plans are month-to-month, and you can cancel or modify your plan anytime without penalties.
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Can I bring my own phone to Fizz?
Yes! Fizz supports Bring Your Own Phone (BYOP). Your device must be unlocked and compatible with the network. Most modern smartphones work perfectly with Fizz.
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How do I activate my Fizz SIM card?
- Insert the SIM card into your unlocked phone
- Log in to your Fizz account
- Follow the activation steps in My Account
- Your service will be active within minutes to a few hours
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Can I keep my current phone number?
Yes, Fizz supports number porting from most Canadian carriers. The transfer typically completes within 2-4 hours but can take up to 24 hours in some cases.
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What happens to unused mobile data?
Unused data rolls over to the next month! This is one of Fizz's best features - your data accumulates as long as your plan stays active and unchanged.
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Does Fizz offer 5G service?
Yes, Fizz offers 5G coverage in supported areas. Check the coverage map to see if 5G is available at your location.
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Can I use my Fizz plan in the USA?
Fizz offers Canada+USA plans that include calling, texting, and data usage in the United States. You can also add travel add-ons for occasional trips.
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Home Internet
What internet speeds does Fizz offer?
Fizz offers multiple speed tiers ranging from 30 Mbps up to 400 Mbps (and higher in some areas). All plans include unlimited data with no overage charges.
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Is there a data cap on Fizz Internet?
No! All Fizz home internet plans include unlimited data. Stream, download, and browse without worrying about data limits.
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What equipment do I need for Fizz Internet?
Fizz provides a modem/router for your connection. You can use the included equipment or connect your own router for a custom setup.
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How long does internet installation take?
Installation typically takes 1-2 weeks depending on your location. In many areas, Fizz offers self-installation kits for faster setup.
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Can I move my Fizz Internet service to a new address?
Yes! Contact Fizz support to transfer your service. You'll need to verify that service is available at your new address.
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Fizz TV
What is Fizz TV?
Fizz TV is a streaming television service that works alongside your Fizz Internet plan. It offers live TV channels and on-demand content through the Fizz TV app.
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Where is Fizz TV available?
Fizz TV is currently available in Quebec only. Internet customers in Quebec can add TV service to their plan.
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What devices work with Fizz TV?
Fizz TV works on smartphones, tablets, computers, and smart TVs through the Fizz TV app. You can also use streaming devices like Apple TV or Amazon Fire TV.
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Can I get Fizz TV without Fizz Internet?
No, Fizz TV requires an active Fizz Internet subscription. TV is available as an add-on to your internet plan.
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Technical Issues
My mobile service isn't working. What should I do?
- Restart your phone
- Check that mobile data is enabled in your settings
- Verify your SIM card is properly inserted
- Check the Fizz service status page for outages
- Contact Fizz support through your account if issues persist
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My internet is slow or not working. What should I try?
- Restart your modem by unplugging it for 30 seconds
- Check for service outages on the Fizz status page
- Test your speed at different times of day
- Ensure your devices are connected properly
- Try connecting directly via ethernet cable to rule out Wi-Fi issues
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I forgot my Fizz account password. How do I reset it?
Click "Forgot Password" on the login page and enter your email address. Fizz will send a password reset link to your registered email.
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How do I contact Fizz support?
Fizz offers support through:
Fizz does not offer phone support - all communication is digital.
- Online chat in your Fizz account
- Community forum for peer help
- Email support for non-urgent issues
Fizz does not offer phone support - all communication is digital.
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Billing & Account
When am I billed each month?
Billing occurs on the same date each month, based on when you activated your service. You'll receive an email notification before each billing cycle.
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What payment methods does Fizz accept?
Fizz accepts major credit cards (Visa, Mastercard, American Express) and pre-authorized debit payments from Canadian bank accounts.
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Can I pause my Fizz service?
Fizz plans cannot be paused, but you can cancel anytime without penalties. If you're traveling, consider adjusting your plan temporarily instead.
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How do I check my usage and balance?
Log in to your Fizz account or use the Fizz app to view your current usage, billing history, and account balance in real time.
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Fizz Rewards & Perks
What is the Fizz loyalty program?
The longer you stay with Fizz, the more perks you earn. Loyal members receive bonus data, discounts, and other exclusive benefits based on their membership level.
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Can I gift data to other Fizz members?
Yes! Fizz allows members to gift unused data to friends and family who also have Fizz. It's a great way to help out other members in the community.
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Do referral bonuses stack with promotions?
Yes, referral bonuses are separate from promotional offers. You can benefit from both a referral code bonus and any current Fizz promotions when signing up.
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